Last updated: 21 September 2026
These Terms of Use govern your use of the BookMeTable website, booking platform and related services operated by BookMeTable (“BookMeTable”, “we”, “us” or “our”).
By using BookMeTable or making a restaurant reservation through our platform, you acknowledge that you have read and understood these Terms and agree to be bound by them.
If you do not agree with these Terms, you should not use the BookMeTable platform.
These Terms should be read together with our Privacy Policy, Cookie Policy and any specific booking conditions displayed to you before you complete a reservation.
1. About BookMeTable
BookMeTable provides an online platform through which customers can search for participating restaurants and make, request or manage restaurant reservations.
BookMeTable is not, unless expressly stated otherwise, the owner, operator or manager of the restaurant at which you make a reservation. The restaurant is an independent business responsible for providing the restaurant services to you.
Your use of BookMeTable may therefore involve two separate relationships. Your relationship with BookMeTable concerns the provision and operation of the online booking platform. Your relationship with the restaurant concerns the reservation and the restaurant services provided to you.
The restaurant is responsible for the services it provides at its premises, including the food and beverages supplied, preparation and handling of food, allergen information, restaurant staff, premises, hygiene, licensing, pricing, seating and the general dining experience.
Nothing in these Terms is intended to exclude or restrict any legal rights or remedies you may have against BookMeTable or a restaurant.
2. Making a restaurant reservation
BookMeTable enables customers to view restaurant availability and submit or make reservations through the platform.
A booking request is not necessarily a confirmed reservation. Your reservation will only be treated as confirmed once confirmation has been issued through BookMeTable, by the restaurant, or through another confirmation method identified during the booking process.
You should carefully review your booking confirmation when you receive it. The confirmation may include the restaurant, date, time, number of guests, booking reference, special conditions, deposit requirements, cancellation conditions and other information relevant to your reservation.
If any information appears to be incorrect, you should contact BookMeTable or the relevant restaurant as soon as reasonably possible.
3. Restaurant information
Information displayed on BookMeTable may include restaurant descriptions, photographs, menus, prices, opening hours, facilities, accessibility information, booking conditions and other information supplied by participating restaurants or obtained from other sources.
Restaurants are responsible for ensuring that information they provide to BookMeTable is accurate and kept reasonably up to date.
BookMeTable takes reasonable steps to maintain the accuracy and reliability of information displayed on the platform. However, information may change and we cannot guarantee that every item of restaurant information will always be complete, accurate or current.
Where a particular condition is material to a booking, we will seek to present that condition clearly before you complete your reservation.
4. Availability and confirmation
Restaurant tables are subject to availability determined by the relevant restaurant.
The availability displayed on BookMeTable may change before a reservation is completed. A table is not reserved for you unless and until the booking has been confirmed.
Once a reservation has been confirmed, the restaurant remains responsible for providing the table and restaurant services in accordance with the terms applicable to that reservation, subject to circumstances permitted by law and these Terms.
If a restaurant informs BookMeTable that it cannot honour a confirmed reservation, we will take reasonable steps to assist you and, where reasonably possible, communicate with the restaurant or assist you in identifying an alternative arrangement.
5. Your booking information
You must provide information that is accurate, complete and current when making a reservation.
You must not use another person’s identity or contact information without their authority.
You are responsible for ensuring that the booking details you provide, including the number of guests and contact information, are correct.
If the number of guests changes, you should update the reservation where the platform permits you to do so. Any change remains subject to restaurant availability.
6. Restaurant-specific booking conditions
A restaurant may apply additional conditions to a reservation. These may include a requirement for a payment card, deposit, minimum spend, cancellation period, late-arrival condition, maximum dining time, age restriction or other reasonable booking condition.
Where such conditions apply, they should be communicated to you before you complete the relevant booking.
By proceeding with a reservation after being informed of applicable restaurant-specific conditions, you agree to comply with those conditions, subject always to your statutory rights.
Restaurant-specific conditions must not override rights that cannot lawfully be excluded or restricted.
7. Cancellation by the customer
You may cancel a reservation in accordance with the cancellation arrangements communicated to you when the booking was made.
Where a restaurant requires a cancellation charge or deposit, the amount and circumstances in which it may be retained or charged should be disclosed before you complete the reservation.
Cancellation charges must be reasonable and proportionate and must comply with applicable consumer law.
A restaurant or BookMeTable will not rely upon a cancellation term that is unfair or otherwise unenforceable under applicable law.
If you know that you cannot attend a reservation, you should cancel as soon as reasonably possible so that the restaurant has an opportunity to make the table available to another customer.
8. Deposits, card guarantees and payments
Certain restaurants may require a deposit, advance payment or payment-card guarantee in order to secure a reservation.
Where this applies, the relevant amount, payment arrangements and circumstances in which an amount may be retained or charged will be presented to you before you complete the booking, where reasonably practicable.
The party responsible for taking and processing the payment will depend upon the booking arrangement. This may be BookMeTable, the restaurant or an appointed payment service provider.
Where BookMeTable processes a payment on behalf of a restaurant, BookMeTable will process that payment in accordance with the applicable payment terms. Where payment is made directly to the restaurant, the restaurant is responsible for that payment transaction.
9. No-shows and late arrival
If you are unable to attend your reservation, you should cancel it as soon as possible.
If you arrive late, the restaurant may be unable to hold your table for the entire period originally allocated to your reservation. The restaurant may therefore need to modify or release the table where reasonably necessary to manage its service.
Any no-show or late-arrival charge must be communicated to you in advance and must comply with applicable law.
A restaurant should not impose an excessive or disproportionate charge merely because a customer fails to attend.
10. Cancellation by a restaurant
A restaurant may occasionally need to cancel or amend a reservation because of circumstances including an unexpected closure, operational problem, safety issue, private event, licensing issue, technical failure or other circumstances beyond its reasonable control.
Where BookMeTable is informed of such a cancellation in sufficient time, we will take reasonable steps to communicate the change to you using the contact information associated with your booking.
Where you have made a payment through BookMeTable that is refundable because of the cancellation, the applicable refund will be processed in accordance with the relevant payment arrangements.
Nothing in these Terms limits any rights you may have under applicable law.
11. Restaurant services
The restaurant is responsible for providing the restaurant services associated with your reservation. This includes the preparation and provision of food and beverages, the condition and operation of its premises, service provided by its employees or contractors, compliance with applicable food-safety requirements, allergen information, licensing requirements, pricing and other matters within the restaurant’s control.
BookMeTable does not prepare or serve food and does not control the day-to-day operation of independent restaurant partners.
Where you experience a problem with a restaurant’s services, you should raise the matter with the restaurant as soon as reasonably possible. BookMeTable may assist with communication or complaint handling where appropriate.
This does not affect any rights you may have against BookMeTable where the issue concerns a service or obligation that BookMeTable itself is legally responsible for.
12. Allergies and dietary requirements
If you have a food allergy, intolerance or other dietary requirement, you should notify the restaurant before attending and, where appropriate, discuss the requirement directly with restaurant staff before ordering food.
Information displayed on BookMeTable concerning ingredients, allergens or dietary suitability may be supplied by the restaurant and may change. You should not rely solely on information displayed on the BookMeTable platform when making decisions concerning a serious food allergy.
Restaurants are responsible for complying with applicable legal requirements concerning allergen information and food safety.
13. Special requests
BookMeTable may allow you to submit special requests when making a reservation. A special request may include a request relating to accessibility, seating, a high chair, a birthday, dietary requirements or another aspect of your visit.
A special request is not a guaranteed service unless the restaurant has expressly confirmed it. Where a request is important to your ability to attend or use the restaurant, you should contact the restaurant directly before travelling.
14. Accessibility
BookMeTable aims to provide an accessible online booking service. If you experience difficulty accessing or using the platform, please contact us at booking@bookmetable.uk and we will consider reasonable ways of assisting you.
The restaurant remains responsible for accessibility arrangements relating to its own premises and services, subject to the legal obligations applicable to that restaurant. See also our Accessibility Statement.
15. Prices and additional charges
Restaurant prices are determined by the relevant restaurant.
Where prices, mandatory service charges, booking fees, minimum spends or other compulsory charges are known and applicable to a booking, BookMeTable will seek to present them clearly before you complete the reservation.
Restaurants must not use information displayed through BookMeTable in a way that is misleading or contrary to applicable consumer-protection law. Optional payments, including discretionary tips, should be clearly distinguished from mandatory charges.
16. Promotions and offers
BookMeTable and participating restaurants may occasionally provide promotional offers. Each promotion may be subject to specific conditions, including eligibility, dates, times, participating restaurants, minimum spend, party size or other restrictions.
The conditions applicable to a promotion will be communicated with the relevant offer. Promotional information will be presented in accordance with applicable consumer-protection requirements.
17. Reviews and customer content
Where BookMeTable permits customers to submit reviews, ratings, photographs or other content, you must ensure that your contribution represents your genuine experience and is not misleading.
You must not submit fake reviews, manipulate ratings, impersonate another person, submit content that you know to be false, or use reviews to threaten or improperly influence a restaurant.
BookMeTable may moderate or remove content where reasonably necessary, including where content breaches these Terms or applicable law. Nothing in this section gives BookMeTable a right to remove genuine criticism merely because it is negative.
18. Acceptable use of the platform
You must use BookMeTable lawfully and responsibly.
You must not knowingly interfere with the operation or security of the platform, attempt unauthorised access, introduce malicious software, use automated systems to abuse the booking service, make fraudulent reservations or use BookMeTable for unlawful purposes.
We may restrict or suspend access where reasonably necessary to protect BookMeTable, customers, restaurant partners or the security and integrity of the platform.
19. Intellectual property
The BookMeTable name, branding, software, website design, graphics, text and other content made available by BookMeTable are owned by or licensed to BookMeTable and are protected by applicable intellectual-property laws.
You may use the platform for its intended personal and lawful purpose. You must not reproduce, copy, modify, distribute, commercially exploit or reverse engineer BookMeTable’s intellectual property except where permitted by law.
20. Third-party services and links
BookMeTable may use third-party service providers for payment processing, communications, hosting, mapping, analytics, security and other technology services. The platform may also contain links or references to third-party websites.
BookMeTable is not responsible for the content, availability or operation of third-party websites or services that are outside our control. Where a third party processes your personal information, the applicable arrangements will be explained in our Privacy Policy where required.
21. BookMeTable’s responsibility to you
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited. In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that the law does not permit us to exclude or limit.
Where BookMeTable provides a service to you, we will provide that service with the reasonable care and skill required by applicable law.
Subject to your statutory rights and the limitations that cannot lawfully be excluded, BookMeTable will be responsible only for losses that are reasonably foreseeable and directly caused by our breach of a legal obligation owed to you.
We will not be responsible for matters that are solely within the control of an independent restaurant or another third party, except where applicable law provides otherwise. Nothing in these Terms affects your statutory rights.
22. Events outside reasonable control
BookMeTable will not be responsible for a failure or delay caused by circumstances outside our reasonable control, including failures affecting telecommunications, internet infrastructure, hosting providers, payment providers or other third-party services, together with events such as natural disasters, severe weather, fire, flood, industrial action, civil disorder, government action or other comparable circumstances.
This provision does not exclude or restrict any liability or consumer right that cannot lawfully be excluded or restricted.
23. Privacy and personal information
BookMeTable processes personal information in accordance with its Privacy Policy. That policy explains how we collect, use, store and share personal information in connection with the BookMeTable platform and restaurant reservations.
By making a reservation, information necessary to administer that reservation may need to be shared with the relevant restaurant and appropriate service providers. You should read our Privacy Policy before using the platform.
24. Cookies and similar technologies
BookMeTable uses cookies and similar technologies to operate, secure and improve the platform and, where applicable, to understand how users interact with our services.
Where consent is required for a particular technology, we will seek consent in accordance with applicable law. Further information is available in our Cookie Policy and Cookie References.
25. Marketing communications
BookMeTable may send communications necessary to administer your reservation, including booking confirmations, reminders, changes and cancellation notices.
Marketing communications will be sent in accordance with applicable data-protection and electronic-marketing requirements. Where consent is required, you will be provided with an appropriate opportunity to provide or refuse consent, and you may withdraw marketing consent using the relevant unsubscribe facility or by contacting us.
26. Suspension and termination
We may suspend or restrict access to BookMeTable where reasonably necessary, including where we reasonably suspect fraudulent, unlawful or abusive activity, where continued access presents a security risk, or where we are required to do so by law.
Where appropriate, we will provide reasonable notice or information concerning the restriction. Suspension or termination of access does not affect rights or obligations that arose before the relevant suspension or termination.
27. Complaints
If you have a complaint concerning BookMeTable, please contact us at booking@bookmetable.uk, telephone 0203 632 1003, or write to The Barn, Bushy Park Road, Teddington, TW11 9JE.
When contacting us, please provide your booking reference and sufficient information for us to investigate the matter.
Where your complaint concerns the restaurant’s food, service, premises or other restaurant-specific matter, we may refer the matter to the restaurant or ask the restaurant to respond. We will nevertheless consider any complaint concerning services or obligations for which BookMeTable itself is responsible.
28. Resolving disputes
We encourage customers to contact BookMeTable first so that we have an opportunity to understand and resolve a complaint.
Nothing in these Terms requires you to give up a legal right to bring a claim or prevents you from using a legal remedy available to you. Where alternative dispute resolution is applicable or BookMeTable chooses to participate in an appropriate ADR process, relevant information will be provided to you.
29. Changes to these Terms
We may update these Terms from time to time to reflect changes to the platform, our services, applicable law or our business arrangements. The current version will be published on the BookMeTable website.
Where a change materially affects an existing booking or contractual right, we will not seek to apply the change retrospectively where doing so would be contrary to applicable law.
30. Severability
If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision will apply only to the extent permitted by law or, where necessary, will be treated as removed. The remaining provisions will continue to apply.
31. Governing law and jurisdiction
These Terms are governed by the law of England and Wales, except where applicable law requires otherwise.
Where you are a consumer, nothing in these Terms removes or restricts any mandatory rights or protections available to you under the law applicable to your circumstances.
Where permitted by law, the courts of England and Wales will have jurisdiction over disputes arising in connection with these Terms.
32. Contacting BookMeTable
If you have any question concerning these Terms or a BookMeTable booking, you can contact us at BookMeTable, The Barn, Bushy Park Road, Teddington, TW11 9JE, United Kingdom. Telephone 0203 632 1003. Email booking@bookmetable.uk.
Related pages: Privacy Policy, Terms of Use, Cookies, Accessibility Statement and Cookie References.