Privacy Policy

BookMeTable Privacy Policy Last updated: July 16, 2024 This Privacy Policy explains how BookMeTable (“BookMeTable,” “we,” “our,” or “us”) collects, uses, stores, and shares your personal information when you use our websites, apps, and related services (the “Services”). By using our Services, you agree to this Privacy Policy. 1. Information We Collect We may collect the following personal information: • Account details such as your name, birthday, email address, phone number, postal address, login details, and account preferences • Booking and dining information such as reservation history, favourite restaurants, dining preferences, special requests, cancellations, and reviews • Payment information such as card details where needed to secure bookings or process payments • Communications such as messages you send to us or to restaurants through our Services • Photos and content such as profile photos, uploaded images, reviews, and survey responses • Location information such as your city, approximate location, and, if you allow it, your precise device location • Device and usage information such as IP address, browser type, device identifiers, app activity, pages viewed, and search activity • Information from third parties such as restaurants, partners, affiliates, social platforms, and other users who add you to a booking You may choose not to provide certain information, but some Services may not work properly without it. 2. Sensitive Information We do not actively seek sensitive personal information. However, if you enter details such as allergies, dietary requirements, or accessibility needs into booking requests or message boxes, we and the relevant restaurant may process that information to provide the Service. If you give us this information, you consent to that use. 3. How We Use Your Information We use your information to: • provide and manage reservations, waitlists, reviews, payments, and related services • create and manage your account • communicate with you about bookings, support requests, and service updates • personalise your experience, including restaurant suggestions and offers • improve our Services, features, and customer experience • send marketing communications where permitted by law • detect fraud, misuse, and security issues • comply with legal and regulatory obligations • support restaurants in serving you better We may also use automated tools, including AI-based tools, to support customer service, safety, product improvement, and personalisation. 4. How We Share Your Information We may share your information with: • Restaurants and restaurant affiliates to manage your reservations, requests, preferences, and dining history • Service providers that help us operate the Services, process payments, detect fraud, deliver communications, and support analytics • Business partners and advertising partners where permitted by law, including for marketing and personalised advertising • Affiliates and corporate group companies for operational, support, analytics, and marketing purposes • Social or login platforms if you choose to sign in or connect through them • Authorities or other parties where required by law, to protect rights, prevent fraud, or respond to legal requests • A buyer or successor if our business is sold, merged, or transferred If you post reviews, comments, or other public content, that information may be visible to restaurants and other users. 5. Payments If you provide payment card details to secure a reservation or make a payment, those details may be shared with payment processors, restaurants, and fraud prevention providers as necessary. We do not directly store full card details ourselves unless clearly stated otherwise through a payment feature. 6. Cookies and Similar Technologies We use cookies and similar technologies to: • operate and improve the Services • remember your preferences • understand how users interact with the Services • provide marketing and advertising You can manage cookie preferences through your browser or device settings where available. 7. Your Choices and Rights Depending on where you live, you may have rights to: • access your personal information • correct inaccurate information • delete your information • restrict or object to certain processing • opt out of marketing communications • opt out of targeted advertising or certain sharing with third parties • receive a copy of your data in a portable format • withdraw consent where processing is based on consent You can also: • unsubscribe from marketing emails using the unsubscribe link • stop text messages by replying STOP • turn off push notifications in your device settings • disable location sharing in your device settings To exercise your rights, contact us at join@bookmetable.uk. 8. Data Retention We keep your information for as long as needed to: • provide the Services • maintain your account • comply with legal obligations • resolve disputes • prevent fraud and improve security • keep business and audit records We may retain certain information after account closure where reasonably necessary or legally required. 9. Security We use reasonable technical, administrative, and physical safeguards to protect your information. However, no online system is completely secure, so we cannot guarantee absolute security. You are responsible for keeping your login details confidential. 10. International Transfers Your information may be processed in countries outside your home country. Where this happens, we take appropriate steps to protect your information in line with applicable law. 11. Children Our Services are not intended for children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us. 12. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will take effect when posted, and the updated date will appear at the top of the Policy. 13. Contact Us If you have any questions about this Cookies Policy, contact us at: Email: booking@bookmetable.uk Address: The Bran, Bushy Park Road, Teddington, TW11 9JE