Frequently asked questions
Everything you need to know about booking a table, managing a reservation, and listing your restaurant on BookMeTable.
How do I make a booking?
- Browse restaurants on the homepage and open the one you want.
- Create a free account or sign in — you need an account to book.
- Choose your date, time, party size, and a table if the restaurant offers table selection.
- Enter your contact details and confirm. You will receive a booking reference by email.
Do I need an account to book?
Yes. A free BookMeTable account lets you manage bookings, amend or cancel reservations, and leave reviews after your visit. Sign up takes less than a minute.
How do I change or cancel a booking?
Go to My bookings after signing in. Open the booking you want to update, then use Amend to change the date, time, or party size, or Cancel if you can no longer attend. The restaurant is notified automatically.
How do I leave a review?
After your visit, sign in and open My bookings. The Review button appears on confirmed bookings once your reservation date has passed. Only guests who have actually booked can leave a review for that restaurant.
How can I list my restaurant on BookMeTable?
What is the restaurant portal?
Restaurant owners can sign in at the restaurant portal to view bookings, get notifications for new reservations, and update their profile, photos, and opening hours — without needing to contact us for every change.
How do restaurants get notified about new bookings?
When a customer books, the restaurant receives a confirmation email (if email is configured) and can see new bookings in the restaurant portal with a bell notification. Owners can amend or cancel bookings from the portal.
Can I install BookMeTable on my phone?
Yes. On Android, use the install prompt in Chrome. On iPhone or iPad, open the site in Safari, tap Share, then Add to Home Screen. The app uses your account and works like a native app for booking and managing reservations.
Is BookMeTable free for customers?
Yes — creating an account and booking a table is free for diners. You pay the restaurant directly for your meal as usual. Any service charges or deposits are set by the individual restaurant, not BookMeTable.
Can I choose a specific table?
Some restaurants let you pick an area and table when you book. If those options are shown on the booking form, choose them before you confirm. If they are not shown, the restaurant will seat you when you arrive.
How do I tell the restaurant about allergies or dietary needs?
Add a note in Special requests when you book, and speak to restaurant staff before you order. Do not rely only on information on BookMeTable for a serious food allergy — the restaurant is responsible for allergen information and food safety.
What happens if I am late or cannot attend?
Cancel from My bookings as soon as you can so the table can be offered to someone else. If you arrive late, the restaurant may not be able to hold the table for the full sitting. Any cancellation or no-show charge should have been shown to you before you booked.
Where can I read the terms and privacy information?
I still need help — who do I contact?
For listing a restaurant or general enquiries, message us on WhatsApp, email booking@bookmetable.uk, or call 0203 632 1003. For booking issues, check My bookings first or contact the restaurant directly using the details on their booking page.
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